FedEx is our primary shipping carrier. Since FedEx does not deliver to P.O. boxes,
we strongly recommend you indicate either a residential or business shipping
address to avoid delays in receiving your items. Orders placed M-F before 3:00 PM Eastern Time will typically ship out the same day (except in cases where an item may be out of stock, subject to limited availability, or if payment verification is required.) Please note that shipping times are always counted in business days.
Standard US Shipping: All
"Standard/Ground Shipping" orders will be shipped via USPS or FedEx,
whichever is most cost-effective. Standard shipping is a 5-7 business day delivery service, though many shipments arrive more quickly. We strive to utilize the fastest shipping options possible for the lowest prices. All packages destined for APO/FPO addresses, Guam, or
the US Virgin Islands will ship via USPS, regardless of weight.
Guaranteed 3 Day: Orders will be shipped via FedEx 3 Day Saver, Priority Mail OR FedEx Ground, depending on
your location. Delivery is guaranteed within 3 business days of the ship
Guaranteed 2 Day: Orders will be shipped via FedEx 2nd Day Air. Delivery is guaranteed within 2 business days of the ship date.
Guaranteed 1 Day: Orders will be shipped via FedEx Next Day Air. Delivery is
guaranteed within 1 business day of the ship date.
International: Xoxide offers FedEx and US Postal Service shipping options to most
international locations. FedEx delivery takes 1-4 business days and is tracked
and insured. US Postal Service shipping options are NOT tracked or insured and
though it is highly reliable, it is not recommended for time-sensitive or
valuable shipments. We offer USPS shipping as a most economical option for our
international customers. Please allow 1-3 weeks for typical delivery (however standard shipping can take longer). Please
also note that the customer is responsible for any applicable import taxes,
duties or other fees associated with receiving an international shipment.
We try our best to prevent damage to all packages during transit by packing each
order carefully. Unfortunately, there will be the occasional damaged item.
When shipping damage occurs please make sure that you do not dispose of the
original shipping container or any of the packing material (if the original box
and packing material are not available then we will not be able to file a claim
and we will be unable to replace your damaged item). Please pack the
damaged item back up as you received it and contact us immediately via email
or phone. Make sure that you include a detailed description of the damage to
the item, as well as a description of the package if there is any damage to the
Once you have notified us of the damage we will start a claim with the shipping
carrier. A representative of that carrier may contact you regarding a
pickup or an on-site inspection. Once the package has been inspected by
the carrier we will ship out a replacement for the damaged item.
Please note that caffeine products are not eligible for damage claims or
replacement if they are in less-than-perfect condition (for example, glass
bottles freezing and
shattering during the winter, cans exploding or candy melting due to heat and/or
pressure during the summer, rough handling in transit, etc.) and that all products delivered in consumable condition (meaning that drinks are not leaking and candy is not crushed) are to be considered acceptable, regardless of the condition of the can, bottle, or wrapper.
Undeliverable or Refused Shipments:
Packages will be shipped back to us if the customer refuses the package,
is not available for several days for delivery, or if the address entered is
incorrect or incomplete. US-destined packages that come back marked
"Undeliverable as Addressed", "No Such Address/Street/Number", etc. will have a
full refund issued for the products (including Sales Tax if applicable) but
not the freight. US-destined packages that come back marked "Refused",
"Will Call, Did not Show", etc. will have a 20% restocking fee deducted from the
value of the products before a refund is issued. Any postage due
associated with a recovering a refused or undeliverable package will be deducted
from the refund.
NOTE: We will not pay recovery fees for ANY international shipments.
International customers who have undeliverable packages or who refuse their packages will not receive refunds for the items
that were shipped, the freight, taxes, or brokerage, and the products will become the property of
If the tracking states that you gave an incomplete address then you will need to
contact the carrier to provide the correct information. If you decide that you do not want the items then you will
need to accept the shipment and then contact us at
to receive return
Terms and Conditions
- All return requests must be initiated within 15 days from when the
products are delivered to you. All returns require an RMA number and must be received by an Xoxide.com employee
within 15 days of receiving said number.
- You should fill out the form here
to receive an RMA number, please include your order number, your name, the
product that you wish to return, and a reason for the return.
- Customers are responsible for all return shipping costs. We cannot accept any packages that arrive "COD" or "Postage Due."
- All products must be received in new, resalable condition. The
condition of the product will be determined at our discretion.
- A 15% restocking fee will be charged for all non-defective returns.
A larger restocking fee may be deducted if the returned merchandise is not
resalable (for example, a tamper-proof seal broken, the packaging damaged,
the product scratched, manual or software missing, etc.).
- Packages refused by the customer will be restocked with a 20% fee
deducted from the refund. In addition, any postage due or brokerage fees
associated with recovering a refused package will be deducted from the
- Shipping charges are not refundable under ANY circumstances once an order has shipped.
- We do not cross-ship replacements for defective items, but we may waive
the restocking fee on a return for a refund if the customer places a new
order for a replacement product BEFORE the return is processed and informs
our customer service team of the new order number.
- Authorized returns will be processed within 7 business days ("business
days" exclude weekends, holidays, and the day the package is delivered) of when they
are delivered. Unauthorized returns, refused packages, and undeliverable
packages can take significantly longer to be processed and may be refused, returned to you at your expense,
or restocked with a 20% restocking fee.
If your return has not been processed within the specified time then please email
- Returns will not be accepted for any of the following: Gift Certificates, heat sinks, CPU coolers, VGA coolers, water-cooling products (including but not limited to kits, cases, blocks, reservoirs, pumps, radiators, tubing, and coolant), sleeving and sleeving kits, altered wires, XBOX or other console case and controller shells that have been opened, and consumables (including but not limited to UV paint, UV Dye, thermal compounds, polishing compounds and caffeine products). Additionally, wholesale/bulk purchases or special orders are not eligible for return. Defective water-cooling products and heat sinks should be returned to the original manufacturer.
If an item is DOA (or fails within the first 15 days) then please fill out the form here for an RMA number and we will
replace the item for you (excepting certain cases, CPU/VGA Heat Sinks and Water-Cooling Kits
which must be returned directly to the manufacturer). Replacement of
defective items reported within 72 hours of delivery will be sent out via the
shipping method originally paid for. Replacement of items that failed
after that (but still during the first 15 days) will be shipped out using our
"Standard Shipping" method.
If a product fails sometime after the first 15 days then please contact the
manufacturer directly. If you are not sure who the manufacturer is, are
not sure how to contact them, or are having problems getting them to replace
your product while it is covered under the Manufacturer's Warranty (if any) then please
email us at and we will gladly do
our best to assist you.
What we do with your information:
Xoxide, Inc. will not rent, sell, or share any of the personal information that
you provide through our website, e-mail, or postal mail. We will only
use your information to send updates about your order.
How we Protect your information:
Xoxide, Inc. uses SSL (Secure Socket Layer) encryption when transmitting
sensitive information. An icon resembling a padlock is displayed on the bottom
of most browsers window during SSL transactions that involve credit cards and
other forms of payment. The information you provide will be stored securely on
our servers and all payment info is automatically removed from our web store 30
days after the transaction is processed.
Disclaimer, Limitation of Liability, and Other Considerations
We strive to provide our customers with as much information as possible about
the products that we sell. However, you should be aware that the pictures
shown may not be of the exact products sold (although we will do our best to
point out any differences). In addition, since most of the technical data
on our site comes from our suppliers and from the manufacturers of the products,
we cannot guarantee that it is all 100% correct as products do occasionally
change after an initial shipment (of which we are generally not informed) and
sometimes the info they provide is just plain wrong. Unacceptable differences must be
reported BEFORE a product is used. Returns initiated on used products
where details differ from those given on our site will be treated as standard
returns and all policies given above regarding standard returns will apply.
Xoxide, Inc. does not warrant merchantability or fitness of use for a
particular purpose on any of the products on our web site. Any
compatibility information given on this site comes from the manufacturer of the
given product and was not determined by our staff through internal testing.
Product intros were not written by technical professionals and any claims
in the product introductions should be considered opinion, not fact. It is the customer's
responsibility to verify that the product(s) purchased will function in the
capacity desired before placing an order.
By placing an order with Xoxide.com you agree to abide by all of the
terms, conditions, and policies given in this document. You also agree that
under no circumstances shall Xoxide, Inc., its officers, employees, or other
representatives be liable for any special, incidental, indirect, consequential,
or punitive damages, including but not limited to loss of data, loss of
property, or loss of
profits. The sole and exclusive
maximum liability to Xoxide, Inc. arising from any product sold on this website
shall be the price of the product ordered.
Free or low-cost promotional items are offered from time to time as part of package
deals. These products are available while supplies last and we reserve the right
to substitute other functionally-similar (but not necessarily
functionally-identical) products of equal or greater value at our
discretion and without the customer's approval.
Finally, prices, products,
availability, offers, and policies are subject to change without notice.